Improving Transit Information Systems

Arline L. Bronzaft
Stephen B. Dobrow

DOI: 10.2190/JD6U-YAW5-8QQR-DTTV


This article discusses the needs of mass transit users for information on how to make efficient use of bus and subway systems. While informational aids play a significant role in determining the rider's satisfaction with a system, they are generally given a low priority by planners. Even the two most common system aids, maps and route timetables, have been the subject of surprisingly little users needs research. Studies of orientation problems in transit systems are reviewed; including research on wayfinding difficulties for riders of the New York City subways. The research and development process which led to the design of a new New York Subway map is described, along with suggestions for further work in this area.

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