THE HUMAN DIMENSIONS OF GRIEVANCE PEER REVIEW

STEVEN BRIGGS AND LISA GUNDRY

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DOI: 10.2190/Q0N5-NCDX-RQ96-A38D

Abstract

The merit of having peer groups evaluate and decide employee grievances has been acknowledged by scholars and practitioners in recent years. This case study of a medium-sized hospital explores the reactions of grevants, managers, and peer review board members to a adopted grievance procedure providing for the final and binding resolution of grievances by a three-person board composed of one employee, one manager, and the director of human resources. The results suggest a continuing need for a training managers with regard to positive aspects of grievance initiation and resolution. They also highlight the value of involving employees in the grievance resolution process. Overall, the study concludes that peer review of grievances can contribute to overall organizational health.

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