Journal Facts

Journal
Journal of Environmental Systems
ISSN
0047-2433 (print) 1541-3802 (electronic)
Volume
15
Issue
4
Date
1/1/1985

Article Facts

Title
A System for the Assessment of Program, Service, and/or Facility Components
DOI
10.2190/C1GU-G2DM-6KRU-5BA4
Author
David L. Groves
Pages
349-359
Online Date
05/09/2002

Article Links

A System for the Assessment of Program, Service, and/or Facility Components

David L. Groves

DOI: 10.2190/C1GU-G2DM-6KRU-5BA4

Abstract

Customer satisfaction is one of the primary elements related to profits in commercial recreation. The purpose of this study was to explore the potential of using the correlation between short-term and long-term measures to assess the impact of programs, services, and facilities. Results indicate that the proposed methodology is an additional tool to understanding how social/psychological factors are related to profits.

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