"A VIRTUAL HUG": PROSPECTS FOR SELF-HELP ONLINE
CHARLOTTE LOMBARDO
HARVEY SKINNER
DOI: 10.2190/W0X3-KUUX-1AN7-M0YE
Abstract
With the rapid growth of information technologies, self-help initiatives have drawn on the power of the Internet to connect individuals in ways not possible using traditional formats. This article examines the challenges and prospects for online (Internet) self-help and mutual support. First, a model (Functions of Self-Help) is introduced comprised of three key components: 1) information sharing and experiential learning; 2) social support; and 3) empowerment and advocacy. The model is then used to evaluate the pros and cons of Internet applications of self-help, through an examination of published studies of self-help groups along with interviews with key informants. Major findings indicate that online groups offer new and approachable avenues for realizing the Functions of Self-Help. Limitations do exist, however, in relation to access and concerns about emotional support within a virtual environment. A research agenda is described for addressing key questions about online self-help, including prospects for integrating online and traditional approaches.
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